Privacy Policy
Azorex respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the circumstances in which it may be shared.
1. Information We Collect
Depending on how you interact with our website and purchase our products or services, we may collect:
- Name and contact details, including email address and phone number.
- Billing address and delivery address, where applicable.
- Order details, purchase history, and transaction references.
- Information you provide when contacting customer support.
- Technical information such as IP address, browser type, device information, and website usage data, where collected.
- Other information reasonably necessary to process purchases, provide services, prevent fraud, or comply with legal obligations.
We aim to collect only information that is reasonably necessary for the relevant purposes.
2. Payment Information
Payments may be processed by third-party payment service providers, including PayU. Payment details may be collected and processed through the payment provider's checkout systems. We may receive transaction status, payment reference numbers, payment method information, and other transaction-related details necessary to manage orders and provide customer support.
We do not intend to collect or store complete card security codes or other sensitive payment credentials on our own systems. Customers should review the applicable payment provider's privacy policy for information about its independent data-processing practices.
3. How We Use Your Information
We may use personal information to:
- Process payments and confirm orders.
- Deliver purchased products or services.
- Communicate order updates and transaction confirmations.
- Respond to enquiries, complaints, and refund requests.
- Verify transactions and prevent fraud.
- Maintain business and financial records.
- Improve our website and customer experience.
- Comply with applicable legal and regulatory requirements.
- Protect our legitimate business interests and enforce applicable terms.
We will not use personal information for unrelated purposes where consent or another lawful basis is required and has not been obtained.
4. Sharing of Information
We may share relevant information with:
- Payment processors and financial service providers.
- Delivery and fulfilment providers, where applicable.
- Website hosting, technical support, and other service providers.
- Professional advisers where necessary.
- Government authorities, regulators, courts, or law enforcement agencies when required or legally permitted.
We do not sell personal information to third parties as a business practice.
5. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, dispute resolution, fraud prevention, accounting, and compliance with applicable laws.
Retention periods depend on the type of information and the relevant legal requirements. Information that is no longer necessary will be deleted or anonymised where reasonably practicable, subject to lawful retention obligations.
6. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse. However, no method of electronic transmission or storage can be guaranteed to be completely secure.
7. Cookies and Similar Technologies
Our website may use cookies or similar technologies to maintain functionality, understand website usage, improve performance, or support security.
Where required, we will provide appropriate information and obtain consent for non-essential cookies or similar technologies. You may be able to manage cookies through your browser settings. Disabling certain cookies may affect website functionality.
8. Your Privacy Rights
Subject to applicable law, you may have rights to request access to, correction of, or deletion of your personal information, and to exercise other applicable privacy rights.
To submit a request, contact us using the details below. We may need to verify your identity before processing the request. We may retain certain information where required by law or necessary to establish, exercise, or defend legal claims.
9. Children's Privacy
Our products and services are not intended to be used by children in violation of applicable law. Where consent from a parent or guardian is legally required for processing a child's personal information, we will follow the applicable requirements.
10. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of external websites. Customers should review the relevant third-party privacy policies before providing personal information.
11. Changes to This Privacy Policy
We may revise this Privacy Policy from time to time. Updated versions will be published on our website with a revised effective date.
12. Contact Us
For privacy-related questions or requests, contact:
Azorex
Pathambad, Niramaruthur PO
Tirur, Kerala – 676109, India
Email: azorexstore@gmail.com
Phone: 9048191673