Refund Policy
At Azorex, we aim to provide a clear and fair process for handling refund requests. This policy explains the circumstances in which refunds may be available and how customers can request them.
1. Eligibility for Refunds
Refund eligibility depends on the product or service purchased and the terms displayed at the time of purchase.
A refund may be considered in circumstances such as:
- A duplicate payment for the same order.
- A payment successfully debited from the customer but the order was not confirmed, subject to transaction verification.
- A product or service that cannot be delivered or provided by Azorex.
- An order cancelled by Azorex.
- A material failure to provide the purchased product or service as described.
- Other circumstances in which a refund is required by applicable law or expressly offered at the time of purchase.
2. Non-Eligible Refunds
A refund may be declined where the customer has received the product or service as described and the request does not satisfy the applicable refund conditions.
Any restrictions relating to digital products, downloaded content, completed services, personalised products, or other offerings will be disclosed on the relevant product page before purchase.
No exclusion under this policy overrides a customer's mandatory statutory rights.
3. How to Request a Refund
To request a refund, contact us at azorexstore@gmail.com or 9048191673.
Please provide:
- Your name.
- Order ID or transaction reference number.
- Date and amount of payment.
- Reason for the refund request.
- Relevant supporting information, if applicable.
We may request additional information reasonably necessary to verify the transaction and assess the request.
4. Refund Review and Processing
We will review refund requests and communicate the outcome to the customer.
For approved requests, we aim to initiate the refund within 7 business days after approval, unless additional verification, a payment-provider process, or applicable law requires a different timeframe.
The time required for the refunded amount to appear in the customer's account depends on the payment method, issuing bank, and payment provider.
5. Refund Method
Where supported, refunds will be processed through the original payment method used for the transaction.
Customers may be asked to provide additional information necessary to resolve a transaction issue. We will not request passwords, card PINs, or one-time passwords to process a refund.
6. Failed, Pending, or Duplicate Payments
If money has been debited but the order is not confirmed, please contact us with the transaction reference number. We will verify the payment status and determine whether the order can be confirmed or a refund should be initiated.
Duplicate payments will be reviewed and, where verified, the excess payment will be refunded.
7. Partial Refunds
Where appropriate, a partial refund may be offered if only part of an order or service was provided, subject to the purchase terms and applicable law. Any applicable partial refund amount will be communicated to the customer.
8. Contact Information
For refund-related questions, contact:
Azorex
Email: azorexstore@gmail.com
Phone: 9048191673
Address: Pathambad, Niramaruthur PO, Tirur, Kerala – 676109, India
Important: The refund processing period stated above is Azorex's intended internal processing target. The time taken by banks or payment providers to credit a refund may differ.